Spirit Open Row

We will not be beaten on price

Again – we will NOT be beaten on price.

Pricing on our site is normally full list price. This is because its main function is a B2B quote builder. Once you have built your quote and it’s submitted, we then discuss your overall solution and and re-price the whole job accordingly.

Discounts are very much available.

Our mission is to deliver the best possible solution for every customer’s needs – on quality, service, and price. If you find the same product cheaper elsewhere, we’ll match it and aim to beat it. To qualify, all you need to do is provide like-for-like evidence (e.g. a web link, dated quote, screenshot, photo etc) clearly showing the product, specification, condition, and any delivery or installation charges. All claims are subject to verification and availability, and we reserve the right to decline any claim at our discretion if we absolutely must.

All Spirit products are fully covered with a rapid response should any issue occur by the Spirit Partnership Service.

• 3 Years Standard parts and labour warranty
• 10 service hubs across the UK and Ireland
• 30.2 hours average response time to service requests from fault report

Professional servicing in any customer location

If a piece of equipment needs to be changed or repaired, we ensure minimal disruption for your customers, thanks to our national service distribution network. That means that this replacement part you need is never too far away. Dyaco (Spirit is a Dyaco brand) currently has 10 servicing hubs, giving us full UK coverage for all your servicing needs. This allows us to provide professional servicing by certified technicians that will ensure the equipment remains in optimised use time and in great condition.

We understand fitness facility owners and operators have a major concerns for the longevity of their equipment. That’s why we include a 3-year standard warranty and stand behind our products. Real Time Leisure in association with Dyaco, commit to offering fitness solutions made with the highest quality components to guarantee sturdy and long-lasting machines that are able to handle regular rigorous training. Faults are reported through an easy online fault reporting system that’s accessible from any location or device via the internet at any time. This helps us to ensure reliable and consistent logging of issues to maintain our high level of servicing.

Fitness equipment can be expensive and often represents a huge investment for owners. That is why Dyaco manufactures commercial equipment that is robust and durable, made to handle years of serious training. It is important to maintain regular cleaning and maintenance checks to make sure our fitness solutions keep running well. We offer professional maintenance plans and training to ensure a reliable and efficient service, made to minimise the impact on respective businesses.

Lead Times

Dyaco carry a substantial level of stock in the UK and in Europe. Lead times are normally 1-3 weeks. However, this can fluctuate depending on actual stock at the time. We will always be transparent about actual lead times at the point of purchase.