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Privacy and Cookie Centre

Here, you can learn how we collect, use, disclose, retain, protect and dispose your personal information. You can also learn how to manage your information here too.


Who are we and how can we be contacted?

Real Time Leisure are suppliers of fitness equipment and leisure related software. We are based in Stirling in Scotland and can be contacted at any time. We will always respond as fast as we can!

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Our commitment to your privacy

We are committed to safeguarding the privacy of our staff, of our suppliers staff, our customers, website visitors and service users. This page (our company policy) explains what personal information we collect, how we collect it, why is it being collected, how we use it, who we share it with and how we dispose of it.

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So what is personal information?

Personal Information is information relating to an identified or identifiable natural person which can be anything from a name, a tracking cookie to an email address. Today, these things are used widely and are commonplace, but that doesn’t mean we shouldn’t look after the management of it, inform you how we do that and and assure you we do.

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What type of information is collected and how is it used?

We collect various types of data in various ways, but we only do so to operate our business effectively and provide you the best experiences with our products and services. We get some of it by you filling in forms on our website, through communications such as email and social interactions such as Whatsapp or Facebook. We also  use technologies like cookies that assist in your overall experience with our web services. There is more on cookies below.

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Do we use cookies? (Our Cookie Policy)

Yes. Cookies help make experiences with our website as good as they can be. This can be through site speed, security, tracking behavior such visits to pages and how long people stay on them which lets us see where our site is better received and which areas need improvement. You can reject them and/or manage them if you desire, see below.

Leisureshield Web Application

The Leisureshield system is not a generic website, it’s a web application. Leisureshield customers websites only use Cookies that full under the ‘strictly necessary’ category and are required to operate the system correctly. Specifics can be seen below.

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Do we provide personal data to others?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We may share information for the appropriate management of the business to entities such as third party providers, suppliers, contractors and financial entities working on our behalf or other business related reasons such as any legal requirements or insurance claim. 

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How long do we retain personal data for?

We retain personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our policies. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

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What are your rights?

We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

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How do we protect Personal Information?

We protect your personal information using technical and administrative security measures to reduce the risks of loss, alteration, misuse, unauthorised access and disclosure. 

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We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.