Privacy and Cookie Centre
Here, you can learn how we collect, use, disclose, retain, protect and dispose your personal information. You can also learn how to manage your information here too.
Who are we and how can we be contacted?
Real Time Leisure are suppliers of fitness equipment and leisure related software. We are based in Stirling in Scotland and can be contacted at any time. We will always respond as fast as we can!
Our commitment to your privacy
We are committed to safeguarding the privacy of our staff, of our suppliers staff, our customers, website visitors and service users. This page (our company policy) explains what personal information we collect, how we collect it, why is it being collected, how we use it, who we share it with and how we dispose of it.
So what is personal information?
Personal Information is information relating to an identified or identifiable natural person which can be anything from a name, a tracking cookie to an email address. Today, these things are used widely and are commonplace, but that doesn’t mean we shouldn’t look after the management of it, inform you how we do that and and assure you we do.
Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, online identifiers, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
We do not consider personal information to include information that has been anonymised or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
Personal information is collected from users when they use our services. All users have rights to the management of their own personal information.
What type of information is collected and how is it used?
We collect various types of data in various ways, but we only do so to operate our business effectively and provide you the best experiences with our products and services. We get some of it by you filling in forms on our website, through communications such as email and social interactions such as Whatsapp or Facebook. We also use technologies like cookies that assist in your overall experience with our web services. There is more on cookies below.
The personal information we collect from you can include your name, email address, IP address, pages you visit, how long you stayed on the page for, transaction details and more. Below is the detail on:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
We may process data about your use of our website and services (“usage data”) The usage data may include
- Your location information, including location information from your mobile device. (Most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device’s settings menu.)
- IP address, browser type and version, operating system, device ID’s (including mobile devices), referral source length of visit, page views and website navigation paths
- Computer information and network (connection) information as well as information about the timing, frequency and pattern of your service use.
The source of the usage data is Google (and YouTube) and WooCommerce analytics tracking systems.
How do we use Usage Data?
This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
We may process “account data”. The account data may include your name and email address. The source of the account data is you or your employer.
How do we use Account Data?
The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process your information included in your personal profile, your “profile data”. The profile data may include your name, address, telephone number and email address.
How do we use Profile Data?
The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
We may process information contained in any enquiry you submit to us regarding goods and/or services; “enquiry data”.
How do we use Enquiry Data?
The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
Customer Relationship Data
We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer.
How do we use Customer Relationship Data?
The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is through consent or our legitimate interests, namely the proper management of our customer relationships.
We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website; “transaction data”. The transaction data may include your contact details, delivery details, your card details and the transaction details.
How do we use Transaction Data?
The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters; “notification data”.
How do we use Notification Data?
The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or in certain circumstances, the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process information contained in or relating to any communication that you send to us; “correspondence data”. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
How do we use Correspondence Data?
The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is [our legitimate interests, namely the proper administration of our website and business and communications with users.
Social Plugins and Data
We may use widgets and plugins that use third party social sharing, such as the Sassy Social Share plugin. Listed below are the systems that these may use:
- We embed a Facebook widget to allow you to see number of likes/shares/recommends and “like/share/recommend” our webpages. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook.
How else might we use personal data?
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes for which we may process your personal data set out in this Policy, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Yes. Cookies help make experiences with our website as good as they can be. This can be through site speed, security, tracking behavior such visits to pages and how long people stay on them which lets us see where our site is better received and which areas need improvement. You can reject them and/or manage them if you desire, see below.
Leisureshield Web Application
What is a cookie?
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
How can I reject them?
You can turn cookies off (or on) in your browser settings. Please see here for information on how to to that. There are also more links further down the page that are specific to browsers.
Cookies used by our service providers:
We may publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies.] OR [We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website). You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com.
You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org.
We use other service providers such as YouTube, WooCoomerce, Themify and CloudFlare to provide customer services such as cart tracking, interests, security and other web related user experience enhancements. You can see their Privacy policies:
List of Cookies we use in realtimeleisure.com:
Name Form Purpose Expiry
A random unique number or string of letters and numbers to identify your browser, the times and dates that you interacted with the site recently and the marketing materials or referring pages that led you to the site. Google Analytics is a web analytics service provided by Google, Inc. (‘Google’), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit the University website, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser.
For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission.
When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry.
No personal information is stored in this cookie.
When the user’s browser is closed. __cfduid The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. The cookie allows us to identify a clients preferences and not challenge them again on other instances. It does not correspond to any user ID in your web application, and does not store any personally identifiable information. 1 year moove_gdpr_popup This notes session data on cookie acceptance or rejection When this Cookie is enabled, these Cookies are used to save your Cookie Setting Preferences. 1 year
Stores session logged in data When the user’s browser is closed. themify_user_u_v2 themify_user_p_v2 themify_user_m_v2 wordpress_test_cookie The text ‘WP Cookie check’ WordPress uses these cookies to store your authentication details, and their use is limited to the admin console area. A session cookie, deleted when you close your web browser.
login details in an encrypted form WordPress uses this cookie to indicate when you’re logged in, and who you are, for most interface use. A session cookie, deleted when you close your web browser.
Used by YouTube (Google) for storing user preferences.
These cookie is used to identify individual clients behind shared IP address, and apply security settings on a per-client basis. Unique Random identifier strings are used These Cookies are used to remember users’ settings as well as for security, performance, authentication and analytics.
_biz_nA – 1 year
optimizelyBuckets – 10 years
_gid – When the user’s browser is closed.
_biz_pendingA – 1 Year
_ga – 2 years
_biz_flagsA – 1 year
__cfduid – 1 year
optimizelySegments – 10 years
User_Id, Last_Reset of user,
AuthorizedUser, view_type on welcome screen, Reporting configuration,
Filtering on screen configuration,
Unique Random identifier strings are used To allow user log in, track which user is logged in and their Web App permissions for use of the system. Session cookies that expire when the web app is closed at the end of the session
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website such as most videos.
Do we provide personal data to others?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We may share information for the appropriate management of the business to entities such as third party providers, suppliers, contractors and financial entities working on our behalf or other business related reasons such as any legal requirements or insurance claim.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Financial transactions relating to our business, website and services may handled by our payment services providers such as PayPal and Clydesdale Bank. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://secure.cbonline.co.uk/site-information/legal-privacy/
In addition to the specific disclosures of personal data set out in this Policy, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
International transfers of your personal data
In this section, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)].
We have offices in Scotland, The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission or the use of binding corporate rules.
The hosting facilities for our website are situated in London.
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Sharing Data with Us
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
How long do we retain personal data for?
We retain personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our policies. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Normally, our standard is to retain personal data as follows:
- Information will be retained for a minimum period of 1 day following the acquisition date and for a maximum period of 2 years following the acquisition date
How long we retain personal information can vary significantly based on context of the Services we provide and on our legal obligations. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
- How long is the personal information needed to provide our services?
- This includes such things keeping our systems secure, maintaining and improving our website, systems and business services, and maintaining appropriate business and financial records.
- is the information sensitive in nature?
- A reduced retention time is given to sensitive information
- Is there a legal or similar obligation to retain your personal information, such as a contract?
- Examples include supply contracts, inspections and tests reports and forms (found in Leisureshield), mandatory data retention laws, or personal information retained for the purposes of litigation.
Once information is redundant, we will dispose of it in a secure manner.
Notwithstanding the other provisions of this Policy, we may retain personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person or business.
What are your rights?
We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
The right to access
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request this via emailing us.
The right to rectification
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
The right to erasure
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
The right to restrict processing
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
The right to object to processing
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
The right to data portability
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
The right to complain to a supervisory authority
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
The right to withdraw consent
To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us or by emailing us in addition to the other methods specified in this Policy.
How do we protect Personal Information?
We protect your personal information using technical and administrative security measures to reduce the risks of loss, alteration, misuse, unauthorised access and disclosure.
Technical protection facilities can come in the form of firewalls and data encryption and up-time robot scanners and software threat scanners.
We, as do all our host companies have physical access controls to data centers, and information access authorisation controls.
We also have permissions controls in our software (where relevant) that protect information from other users of the same system.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email.