The commitment to excellent customer service delivery is at the very heart of our business. We are proud of our clubs, our staff and our member’s achievements. We deliver what we consider to be the ‘third space’ member concept by providing facilities that our members use as their ‘leisure home’ and leisure hub. We installed Leisureshield into our premier 63000 square feet flagship health club to help with the delivery of our operating procedures ensuring the members enjoy a clean, welcoming, informative and safe environment. It also gives us real time management information on our Company Brand Standards for the facility that includes an extensive wet side of 3 pools, 6 saunas, 2 Steam Rooms and 40+ showers. These brand standards require all Health and Safety procedures to be carried out without fail, inclusive of our Legionella commitments and pool water quality inspections – to name but a few of our operational challenges!