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Technical Service Delivery Promise

Through Fidelity, Real Time Leisure have a promise to deliver the following technical services:

  • Such technical advice, by site visits, electronic mail, telephone, facsimile or post as shall be reasonably necessary to resolve your difficulties and queries in using the software
  • Prompt investigation of any defect or error reported by you and thereafter use our reasonable endeavours to correct promptly such defect or error insofar as they are due to our faulty workmanship
  • Notification to you of any new release of the software which we shall from time to time make generally available to our customers
  • From time to time the making such modifications to the current release of the software as shall ensure that it conforms to any change of legislation or new legal requirements which affect the application of any function or facility of the software and promptly notify you in writing of all such changes and new requirements
  • Provide hardware support inclusive of all parts and labour

Fidelity CRM Ltd

LeisureShield have service level agreement provided by the multimillion pound company Fidelity CRM Ltd. Fidelity have specialised in software development for over 12 years, supplying hundreds of customers, including 80 Universities with software and hardware solutions for their leisure facilities. The company has an excellent reputation for its on call support team that offer:

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  • Full Service Level Agreements with SaaS
  • Full Time Service Team
  • Online Support
  • Telephone Support
  • Full Time Installation Team
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Improved Employees

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The Edinburgh based company Improved Employees, a trading name of Matiogi Ltd. Improved Employees have been in the recruitment, staff training and team-building business for over 10 years and provide many hundreds of customers with their varied services across the globe.

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