Duncan Sinclair – Director of Operations, Sports Aberdeen

“As a relatively new Leisure Trust, we knew we had to change in our approach to business. By changing the way we inspected our equipment and buildings, it helped us to change the way our staff saw the facilities and looked after them. Our customer experience and therefore our entire brand has benefited.  Stuart Burge took the time to find out about our business and help us build a bespoke system that fits the needs of our organisation.” 

Ludwik Metelski – Service Improvement Manager

“Stuart and the support team are always there to answer our questions and their Leisure Industry knowledge really impressed me and helped us make a huge impact on the service we provide.  They are a pleasure to do business with and I would thoroughly recommend them not only for the excellent product but also the superb service they provide.”  

Want to find out more about how Leisureshield can help your business? Click here.

What Our Customers Are Saying

NL Leisure

“Following a successful trial we have appointed Real Time Leisure to install Leisureshield across 16 of our venues, (including one outdoor activities centre) by August 2015.NL Leisure puts the health and safety of our customers at the core of everything we do; our investment in the Leisureshield system will provide us with a faster and clearer picture of our effectiveness and help us remain a market leader in safety within our sector.”

                                  Blane Dodds – Chief Executive, North Lanarkshire Leisure   

The X-Force Group 

“The commitment to excellent customer service delivery is at the very heart of our business. We are proud of our clubs, our staff and our member’s achievements. We deliver what we consider to be the ‘third space’ member concept by providing facilities that our members use as their ‘leisure home’ and leisure hub. We installed Leisureshield into our premier 63000 square feet flagship health club to help with the delivery of our operating procedures ensuring the members enjoy a clean, welcoming, informative and safe environment. It also gives us real time management information on our Company Brand Standards for the facility that includes an extensive wet side of 3 pools, 6 saunas, 2 Steam Rooms and 40+ showers.  These brand standards require all Health and Safety procedures to be carried out without fail, inclusive of our Legionella commitments and pool water quality inspections – to name but a few of our operational challenges! ” 

           Sean Thornton – CEO, The X-Force Group (Winner of “The Spark of Innovation” Award)

Oldham Community Leisure

“When we were tendering for the leisure operations at Oldham, we saw Leisureshield as key in supporting us in our bid by helping us measure and deliver some of the targets set in the contract criteria. Now, having won the contract the real time management and performance reporting the system delivers enables us to show the client what they need to see when they need to see it.  Just one of the reports the system automatically produces saved us a total of 6 management working days every month across our 10 sites. In terms of time savings and time better spent, that one thing has more than paid for the system alone.

                               David Selkirk – Operations Director, Oldham Community Leisure

Inverness Leisure

“We saw the opportunity in Leisureshield to reduce the somewhat overwhelming paperwork involved in running such a vast Leisure Centre. In addition to that we now use the system to analyse our failure rates in high priority equipment in our monthly meetings. Our staff immediately bought into the concept which helped integrate the system into the business and the culture. We are delighted in the feedback and as a business, we are now certain that the building is being looked after in the manner it deserves!”                                                      
                                               James Martin – Chief Executive, Inverness Leisure

 Innovative uncheatable inspections and audits system that ensures your staff do what’s asked
 Includes best-practice questions and audits from industry leader QLM
 Increased fault fixing efficiency
 Eliminates delay in fault reporting
 Free site survey and quote
 On-demand performance reporting – with automated graphical feedback
Completely paperless and accessible anywhere using cloud based technology
 Reduce engineering visits every month
 Full installation, setup and training (face to face and online) included

 

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